Link to formal UCB IT KM training materials. These materials have a specific owner responsible for keeping them up to date.
|Master Draft - Knowledge Management Guidelines||Jon Conhaim||June 2017|
|Knowledge_Management_Review_Document_Draft_6_jc_mk||Jon Conhaim||November 26, 2017|
|Service Now Knowledge Reference - how to use, configure KM in Service Now||Service Now|
|Knowledge Management Review_Document_Draft_5_jc||Jon Conhaim||August 1, 2017|