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Purpose of this page

This page is meant to document use cases for the Tools and Services Registry. If you are a service provider, preferably identify use cases that you have encountered as users sought information about your service.
It would helpful if you noted your name or initials next to the use cases you provided


Consumer (anyone looking for something)

Faculty

Faculty: I am looking for a free or out-of-the-box application to handle sign-ups...I work a lot in x technology and might use that, ... but if there is anything better I’d like to look into it. (Excerpted from this recent Micronet post by a staff member, but similar to recent faculty posts on the Teach-net list and elsewhere.)

My departmental IT person has told me that s/he has created posts on the TSR that can help me use x technology. How do I find those posts? (See Dept IT, "Archived FAQ" and the "I want to post specific information..." use case.)

Dept IT

  • Search by free text
  • Archived FAQ
  • How to –
  • Distinction between product page vs. resource page / possibly faceted results
  • Browsing through hierarchical tags / categories
  • Comparison / selection matrix: cost, security, on/off- campus
    • note faceted results as possibly related pages
  • Product page
  • If a resource page links to a product page; it is associated with a product page

Departmental IT: I am looking for a database that

Micronet thread on a DB selection query

(Parallel to faculty question, above): I want to post specific information (answers to frequently asked questions, etc.) that can be easily found by my department members.

Product Provider (1 product)

Product Provider (5 product)

Contributor (anyone submitting a review, rating or a product)

Coordinator (IST/OCIO Communications Team, liaisons, etc.)

  • Easy maintenance of taxonomy

Decision-making criteria

Service Provider

This new technology has just been provided by vendor x, is there any campus interest in using it? (MLB 1.31/2011)

 I have a service that needs to be abated but I have customers who don't want to move.  How can I come up with a painless process for this (RO)

What are the most popular service enhancements - enhancement voting idea (KK)

Will a forum allow users of services help each other and save service provider time, or will the constant monitoring cause more overhead for inaccurate data / damage control (KK)

Another mechanism for announcements besides micronet and inews (KK)

Campus Technical Developer

  • Wonders what others on campus are saying about a particular service and how it compares to other services. (KK, 1.18.11) Why are they doing this. To get a pulse or to make a decisions?
  • Which database platform to choose?  Which support package to choose? (KK)
  • Does this service support restricted data(KK)
  • What do I get when I purchase this service?  What if I want something else?  (KK)
  • How do I get more information?  (KK)
  • How to start using the service? (KK)
  • Department wants to setup file share on VM (ST, 1.25.11)
  • Looking for professional support around building a departmental web site (ST, 1.25.11)
  • Looking for hosting options of departmental website (ST, 1.25.11)
  • Wants to move from FilemakerPro to.... another tool / database (ST, 1.25.11)
  • I had a terrible experience with this service and I want to warn others about it (RO)
  • Why aren't we using technology ? (MLB 1.31.2011)
  • Has technology x been investigated? (MLB 1.31.2011)
  • Who supports Access databases on campus? (MLB 1.31.2011)

UC Police requires each department to have a key tracking system. Does the campus provide a software solution for this purpose? (MLB 1.31.2011)

Campus Affiliate

  • Campus customer looking for cheap webhosting that meets minimum security requirements and includes appropriate University contractual agreements (ST, 1.25.11)

Campus Researcher

Dr. Ralph, Chief Researcher, is having problems managing aging lab equipment in the neuroscience lab.  Some equipment breaks regularly but finding out about the problems, scheduling the repairs, and notifying the lab transients about all of this is too scattered.  Bulk email won't work because of the transient nature of the lab users.  He needs a centralized way of handling these problems.  So, he goes to the TSR and after doing searches for "customer management" discovers a ticketing system from Client Services that lab worker can use to report problems and keep abreast of repair progress.


Support/Self-help documentation

Service Provider

Campus Techical Developer

  • Hits a particular problem with a campus service and seeks "how-to" or "workaround" information from others. (KK, 1.18.11)
  • Wants to set up a Departmental Website and wants information on how others have done this successfully and what issues they have encountered.

Campus Affiliate

1 Comment

  1. Service Provider

    This new technology has just been provided by vendor x, is there any campus interest in using it? (MLB 1.31/2011)

    Campus Technical Provider

    Why aren't we using technology ? (MLB 1.31.2011)

    Has technology x been investigated? (MLB 1.31.2011)

    Who supports Access databases on campus? (MLB 1.31.2011)

    UC Police requires each department to have a key tracking system.  Does the campus provide a software solution for this purpose? (MLB 1.31.2011)