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Please join the Research IT Reading Group for a presentation by Cynthia Schrager (Assistant Vice Provost for Undergraduate Education), and Richard Freishtat and Yukiko Watanabe (Senior Consultants, Center for Teaching and Learning) for a discussion of last year’s teaching consultation survey. This survey captures many topics common to both teaching and research consultants, such as the importance of making referrals between groups, the desirability and challenges around sharing information, and issues surrounding consulting service evaluation. 

When: Thursday, April 9 from noon - 1pm
Where: 200C Warren Hall, 2195 Hearst St (see building access instructions on parent page).
Event format: The reading group is a brown bag lunch (bring your own) with a short ~20 min talk followed by ~40 min group discussion.

Please review the following in advance of the 4/9 meeting:

Teaching Consultation Survey Findings 06132014.pdf 





Cynthia Schrager (Assistant Vice Provost for Undergraduate Education)
Richard Freishta (Senior Consultant, Center for Teaching and Learning)
Yukiko Watanabe (Senior Consultant, Center for Teaching and Learning)




Aaron Culich (Research IT)
Aron Roberts (Research IT)
Ben Hubbard (ETS)
Bill Allison (IST-API)
Brooks Ambrose (DLab)
Chris Hoffman (Research IT)
Chris Paciorek (SPELLING) (SCF, Research IT)
Claudia von Vacano (Berkeley Digital Humanities Program)
Daphne Ogle (ETS)
David Greenbaum (Research IT)
Jenn Stringer (ETS)
John Hayes (ETS)
John Lowe (Research IT)
Judy Stern (ETS)
Justin Lipp (ETS)
Mark Chiang (IST-Enterprise Data)
Patrick Schmitz (Research IT)
Paula Miranda (ETS)
Quinn Dombrowski (Research IT)
Rick Jaffe (Research IT)
Steve Masover (Research IT)
Steven Williams (ETS)
Zane Cooper (Haas)


David: Research IT very interested in building cross-cutting community for consulting around teaching, learning, research


Figuring out what the landscape looks like


Heard about the teaching/learning survey, interested in that perspective and where the campus is


Will follow with broader conversation about opportunities


Challenge and opportunity in trying to figure out how to do more things together



Cynthia: Center for Teaching and Learning, current unit less than 3 years old


Emerged from Office of Educational Development


Invited to think of a virtual hub, collaborative across distributed space


Wanted to invite academic partners across campus, faculty-facing in teaching and learning space


Wanted to link to existing work


Created mashup of academic partners; Richard has led this for almost 3 years


Last year, identified core group of 30 individuals working across 8 units (including ETS) working in teaching/learning, getting baseline data about rich expertise, type of consultation topics, where depths of expertise are


Lots of silted knowledge


Exploring opportunities for collaboration, baseline willingness for collaboration



Richard: Mashup of Academic Partners — no one laughed, IT room; usually someone laughs and asks what it is


Library, ETS, student learning centers — don’t know what everyone is doing, but everyone has interconnections


No coordination or discussion


Formed MUAP, opened it as widely as possible, for 1.5 - 2 years, new unit would host every month


First half-hour, host shares who they are and what they do (staff, mission, vision, goals, etc.)


Then, present pressing challenges / opportunities — use group as brainstorming partnership (e.g. how to get faculty to show up)


At some point, everyone had their turn; where do we go from here?


Past fall, decided monthly meeting doesn’t make much sense, evolving into question of how to professionally develop selves and work


Moving to once a semester format (May during RRR week) — professional development forum


Cathy Koshland, aligning work with campus initiatives


Chair of academic senate — how to communicate with faculty


Chair of undergraduate teaching group, how to connect teaching / research


10-minute talk, half hour open at the end


Look inward at group, how to tap one another for future participation in professional development fora


Everyone invited to MUAP, faculty don’t necessarily care about the unit they’re going to for help, they just want help


Tuesday 5/5 from 11-1



Cynthia: As teaching and learning and research become more tech intensive, role of academic partner is more important and more complex


Older generations of faculty, have “sage on stage”, “one man band” model


Faculty don't understand value that staff add to the partnership


Helping faculty understand our value as a partner in a way that’s respectful of faculty space, autonomy



Yukiko: Interested in what kind of consultation goes on for teaching


Evaluation assessment specialist, so volunteered to gather data


Where do instructional designers live? What unit, how many?


What topic? Most frequently requested topics?


Training needs around campus policies


System for referral & info sharing


Impact, evaluation — do people track it?


Did a survey across academic units, 37 total consultants, 30 completed survey


Center for Teaching and Learning — had 3 consultants, many programs just had 1; ETS had 9, BRCO had 7, Library had 4


Consultation topics: pedagogy #1 (teaching strategies, classroom engagement, learning outcomes), #2 instructional technology, #3 student research & writing, #4 experiential learning


Where do faculty go for consultation topics


Lots of overlaps — faculty don’t specifically choose a group, they take whatever help they can get


Should think about how to make connections, refer to each other


Some consultants may need to know more about campus policies & guidelines


Do consultants feel comfortable addressing campus policies? Often not.


Do faculty ask about campus policy? Request frequency isn’t all that high.


Academic integrity, accommodations — have been putting more resources in ETS, CTL; may be a connection between identifying these things and putting in more resources


Most people who are requested to provide consultation on these topics do feel comfortable with those topics


New mechanisms — information sharing/referral system, be easier to refer to each other


Share info about hot topics in teaching


Should we create a shared mechanism for consultation referrals? Yes - 68


Some concerns in information sharing; lots of “maybes"


Available tools, challenges in timing of information sharing, logistics, how frequent should they be updated


How meaningful would it be? Hard to predict what it will be used for until you see data patterns.


By having shared understanding of what kind of expertise exists where, this leads to better referrals


Capturing impact of consultations — still struggling, need to show impact to campus


Not many explicitly make goals part of the meeting


More than half track number of consultations


Harder to track impact on pedagogy, student learning — not tracking at all


Document reviews, anecdotal evidence, surveys, email tracking (from faculty, students), observations



David: If you add up all groups you surveyed, do you have approximate sense of number of faculty consultation engagements in a year?


Yukiko: Do have a system for tracking for CTL, not all partners necessarily do it


Cynthia: Was an effort a few years ago for tracking and categorizing faculty consultations; was extremely hard to implement


Hunger to collaborate that exceeds our capacity to do it on the ground


Trying to come up for common classifications for interactions, units do things differently


Some resistance in some pockets; data seen as sensitive


Wouldn’t it be great if you know that someone’s working with same faculty member


Faculty may be seeking out consultation due to weak teaching evaluations; concern about protecting confidentiality



Ben: For ITLGers, purse around service now and ticketing for One IT, but need to go beyond boundaries of IT orgs, have to work together



Jon: This is a way to measure impact; want to be able to measure that systematically



Ben: Types of consultations we’re doing, knowledge we want staff to have; want to think across organizations



Jenn: Was done year and a half ago; would be interesting to see if this has shifted, especially re: consultation and effectiveness


Have been doing more one-on-one consultations than before in ETS



Cynthia: If we administer again, may ask people to tell us how they’re currently tracking data, a lot can be done to encourage common practice


Collected all ways of tracking, suggested common model, could get a lot of alignment quickly without having to be heavy-handed



Aaron: What would you do differently that you can’t change now?



Cynthia: Great collaboration with ETS; part of this is we report to the same person


Challenges of distributed environments



Richard: If we could streamline it, it’d be “everybody start from scratch"


Can’t just make everyone change


We all know there will be some changes, so how do we all find ways to change that bring us closer together, but still works for the goals of units



Chris: Several of us are working on starting consulting services now


Working on research data management program; consulting is part of the services we want to offer


Wrestling with how to do referrals across organizations, not just sending people around in circles



Cynthia: You have opportunity o do things differently; we had all these units that already had their own consultation


We’d have a common request/intake request portal if we could start from scratch


Then, allow someone to triage the person to the right unit / expertise


Would be very hard to bring that about now



Ben: Service Now might be an opportunity there.



Yukiko: Much easier to think through evaluation from the start when you’re beginning



Steve: Data comes from perspective of providers of consultation to faculty; can you speak to what mechanisms there are, if any, for faculty expressing unmet needs?



Yukiko: Faculty who don’t come to us, it’s hard to track those things unless we do a town hall meeting / focus group



Steve: Have you tried or considered something like that?



Jenn: Have done a few things, have been trying to bring people together to offer collaborative services


Team did faculty interviews, talked about sharing at future reading group around personas of faculty type behaviors


Types of people, kinds of needs they have


Just brought in consulting company to do key stakeholder interviews, ran two faculty workshops to get to teaching and technology needs


Faculty want space to learn from each other, people to be there to hold their hand when they want, and they want a relationship with those people


They really wanted a mentor and a partner, even though they often don’t behave that way



Cynthia: Challenge of portal model — that’s the opposite


Faculty develop relationships with people, they’re the go-to people


Networks we form with each other become important; we become the portal



Ben: Had a good conversation about how to get faculty engaged


Opportunities around communities of practice


Similar opportunities to MUAP with faculty/staff engagement side


Develop tracks that are really appealing for faculty, get them in the door, lead to informal engagements that can grow into something more


Have to keep transactional support in balance; it doesn’t go away


CTL dialog sessions are amazing



Cynthia: Problem with dialog, getting faculty to come


Not getting a lot of faculty, even after moving to faculty club


Shifting model to pop-up dialogs


Impromptu collaboration; moderate teachnet, see some energy around a topic (e.g. laptops in classroom)


We’ve seen some faculty do this on Teachnet



Aaron: Being there at the right time


How do you make popular consultants scalable



Cynthia: Trying to get faculty peers to lead things


Invite colleagues out for lunch over the course of the semester


Electronic newsletter that Melanie Green coordinates, goes out to all teaching faculty 6x/year


Made fellowships product-based; resources for teaching, promote it through the neweletter


Investing in single faculty member but it scales out



Yukiko: See patterns across multiple consultations, feel like people should be connected


Put people together via email


Can email because tracking consultation topics, know contact / faculty name



Patrick: Built strong partnerships across world, focusing on teaching


Our work is on tech in support of research


How much exposure did you have to crossover where there’s heavy computation in the teaching aspect, need considerable resources in teaching context


Bridging our culture and yours, how much engagement you’ve had with those kinds of discussions



Cynthia: Emerging area due to data science curriculum


Will start seeing more of this


Richard does more of the on the ground consultations



Yukiko: One of the grant recipients is building a computation track for bioengineering program


Creating interdisciplinary program, think through how to connect computational statistics & other components



Jenn: Been involved in data science curriculum around tech support, computing environments that follow students throughout career, will do research w/ faculty on these data sets


Visualization piece — big intersection between teaching and research


In-depth consultations with faculty: parallel to teaching and learning, lots of people are looking to leverage idea of communities of practice


Can’t spend that amount of time with faculty members



Cynthia: With undergrad initiative, steering committee working in depth this semester on initial vision, broader engagement in fall


Looking at lower-level curriculum


Once it’s defined, will become basis of fundraising


Role in educating faculty about value of academic partner


Once they clear up what the program should look like, lots of opportunities for partnership


Will need to talk about the value that can be added, pain points that can be solved



Rick: Did people learn on their feet when facing a consultation question they don’t know?



Yukiko: If you don’t have expertise, often refer to other people


Will ask colleagues about policies, get back to faculty member, or refer to specific consultant



Jon: How to use data around consultations, another example of why we need to mash these things up to pull communities together


Do you have strategic initiatives or drivers that you are vetting in your service, priorities coming down that you’re focused on



Cynthia: Always looking for alignment with campus initiatives


Academic integrity — around the time of academic code


Turnitin tool — promoting academic integrity


Lots of opportunities for alignment with data science


Curriculum innovation grants — if undergrad initiative has defined areas of priority by next year, will be more specific


More campus develops its vision, the better we can support it


See vision as strategic academic partners; units have to define their priorities


“Here’s our agenda, how can you help us?"


Need to be plugged in with this leadership, hear what they’re working on



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