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Some Basic Concepts


Confluence content is organized into spaces. A space is an area in Confluence which has been created to support a defined purpose. All spaces have a home page and the space serves as the container for wiki pages and other content items such as attachments or images. Each space has a space administrator group, users in the group can set up space permissions, request new users be added to the space, set up themes and handle basic administration. To better understand the concept of a Confluence space you can see a list of spaces open to the general public on the production Confluence DashboardAllowing anonymous users access to attach files, make comments or write any unmonitored text on a Confluence space is not allowed.

To Request a New Confluence Space


Confluence spaces are currently offered free of charge in support of software development teams and technical solution providers, and their partners. Some examples of approved uses of Confluence spaces are:

  • IST Departments, Campus IT Units or IT Business Partners: access controlled spaces which facilitate collaboration on internal knowledge bases, organizational assets, project management, etc...
  • Campus IT Services: public spaces which provide campus access to detailed IT service information
  • IT Communities of Practices: public spaces which provide community access to enhance knowledge and best practices
  • Product Support public spaces serving as product knowledge bases and providing general support for campus-wide systems
  • Project Management: access controlled spaces for managing large-scale projects
  • Committees: access controlled spaces in support of collaborative governance

To learn more about obtaining a new Confluence space, please send an email to confluence-support@lists.berkeley.edu with your name, title and contact information. A support analyst will follow-up with you to better understand your needs and to help you get started.

Note: We want to work with you to best satisfy your needs. As we work to efficiently and effectively scale both our support model and the structure of Confluence at 'no cost to our end users', we may have to decline requests which do not map to our current approved usage policies. However, the list above serves as a guideline. We will consider each request for a Confluence space on a case-by-case basis.

To Add a New User to Your Confluence Space


Note: Space Administrators are responsible for requesting new user accounts.

Please send an email to confluence-support@lists.berkeley.edu with the following information for each new user:

  • Full Name
  • Email Address
  • UID (Search the UC Berkeley's Online Directory: https://calnet.calnet.berkeley.edu/directory/ to obtain a user's UID)
  • UID for Guest Accounts (Please ask either the Sponsor or the Guest for the Guest CalNet UID since it does not appear in the Online Directory)
  • Name of existing Confluence space to which the new user account should be added

How to Add a New User to Your Confluence Project (Guest Accounts)


To grant someone access to your project who is not currently a Confluence user and has a Guest Account, please send an email to confluence-support@lists.berkeley.edu with the following information:

  • Full Name
  • Email Address
  • UID (Ask the sponsor of the Guest Account or ask the Guest Account holder for their UID)
  • Confluence Group Name

Note: Only Space Administrators may request to have users with Guest Accounts added to Confluence.

Information about Guest Accounts:  https://wikihub.berkeley.edu/display/calnet/CalNet+Guest+Accounts

Web site for creating a Guest Account:  https://ims.berkeley.edu/ims/user/ucbGuestAccessRequestForm.jsp?no_server_init

 

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