"How should IST best coordinate and consolidate the content management services it delivers to the campus?"
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Sponsors: Michael Mundrane, David Greenbaum
Data Services: Patrick McGrath (lead), Noah Wittman
Client Services: Susan Tobes (Customer Lead)
Application Services: Tom Tsai (supported by Vahid and Wendy). Bill Allison overseeing.
Infrastructure Services: Michael Leefers, Jack Shnell
COIS: Brian Wood
Office of CIO, Operational Excellence: Liz Marsh
Preparation materials and meeting notes from the project kickoff meeting, Thursday February 4th 2010.
5-6 weeks. Suggest the following:
If there are opportunities to pull this in, we will do what we can.
Analysis will be performed at a very high level, largely derived from interviews with our team members and a small amount of followup. Sample questions here :
Common Content Management Functions
By way of starting to define Content Management domains, here is a general summary of the wider “Content Management” domain. This covers a fairly wide arena of overlapping functions that allow
In an organization such as ours, it is unreasonable to expect a single tool or platform to accommodate everyone’s needs or technical environment. On the contrary, we expect to see a number of the content-related platforms increasing their influence and role for the campus (e.g. bSpace, archives, etc.). Many departments have heavily invested in their own solutions to support unique needs.
SAC & Customer Analysis
Refer to SAC & Customer Survey Questions and Responses page for a survey of questions sent to key customers from the IST Service Advisory Council.
Summary of Customer Feedback
There is also an expectation that
IST Content Management Service / Solution Profiles
Data Services - Media Vault Program - Alfresco
Open Source Enterprise Content Management (ECM) product suite selected by the Media Vault Program team. Largest open-source ECM market share.
Not in production, targeting release August. Will require continued IT Bank funding to release as a service. Interesting partnership opportunities with groups like RA&C (SPO), focused around document management and repository functions.
A full suite of content management functions with major strengths around Document Management. Collaboration, wiki, blog, etc.
Chosen over Nuxeo based on out-of-the-box functions available for deployment with limited technical team (closer fit to deployment scenarios).
Data Services - Nuxeo
Open Source Enterprise Content Management (ECM) product suite used as the back-end content repository for the CollectionSpace product. This was selected well before Alfresco, as a content-enabled development platform for our Museum Collections, and will be deployed almost as a black-box at UCB for 10 museums / collections within the next few years. At this stage, there is no intention of providing direct services from the Nuxeo product stack.
Application Services - Confluence
Open-source tool from Atlassian. Supported as a pilot service by the Web Apps team in Application Services. In production, customers being charged.
Strengths: Particularly liked by IT developers as a collaborative space that is integrated with other development tools including Jira and SubVersion. Specializes in wiki, some blogging and document sharing.
Need to determine how much effort goes to support this offering and what the longer term economics of the offering is.
Update: Apr 14 - Application Services is now looking to provide the confluence service (in conjunction with JIRA and Subversion) free to groups who develop enterprise IT solutions, esp in partnership with IST. Extension of confluence as a collaboration tool for more general use (and the cost recovery of such) needs to be more fully explored.
Application Services - CalWeb-in-a-box
Externally hosted Drupal, Joomla, Wordpress sites. Focus on web content management, collaboration, blogging. $100 monthly for external (Pair Networks) hosting with an hour of site management / patching a month. Service no longer being actively promoted, in favor of new Drupal offerings in development. Very costly compared with fully outsourced offerings.
Application Services Drupal
See above (Calweb-in-a-box)
Application Services - Joomla
Was leveraged historically to provision some one-off sites. this is no longer something that AS will offer, though legacy sites are still managed.
COIS - Drupal
New service in development. functional focus on web content management, website publishing, collaboration, light document management. excellent departmental solutions.
One of the largest open-source communities internationally, with many related community projects providing specialized plug-ins. (http://Whitehouse.gov relaunched on Drupal in 2009, demonstrating security/stability potential.) Large campus community and demand. Excellent rich user experience, developed in PHP. Suited towards environment where customers have access to technical resources to provision. Technician heavy to implement/configure, unless we move towards dashboard-like provisioning and management which is the focus of COIS efforts. Lends well to consulting services and traning recharge services.
Townsend center spent 40-100K on getting their site going, hosted externally with consulting help. ongoing costs of support unknown though they have developed competencirs in house for managing the app. TC likely to be offering basic websites and content sharing for free to anyone in their domain who want service.
Brian Wood is working on a toolset and environment which will enable virtualized provisioning and management. Multiple phases:
Pricing and support models TBD. Brian working with Tom Tsai and Bill Allison to establish pricing. Service will be supported by AS and other applicable campus groups. AS is trying to engage the Unix Team in a discussion about supporting IST Drupal. IST Drupal does not fix into the currently defined model of what the Unix Team is prepared to support.
IST Drupal leverages (or will leverage) existing services for it's infrastructure:
Leveraging the UCB products above is a good organizational efficiency move (services are not duplicated), however the resulting recharges dramatically increase the overall price to the client.
Technically promising with a significant potential market on campus.
Infrastructure Services - CalWebPro
General IST web Hosting on Unix boxes. this offering used by about 33% content management systems, 33% PHP apps, 33% Dreamweaver/HTML publishing.
Infrastructure Services - Sharepoint (Calshare)
Suite of content management functions, especially suited for collaboration projects.
Microsoft, Activex oriented environment for many of the features, which creates cross-platform challenges. UI and UX not popular with many on the campus. However, many powerful features, considered in the ECM space. A number of campus departments building their own apps / workflows using tools like Infopath. High potential /need for consulting services. General feeling that if we invested in training and consulting services, this would drive the use of the platform much more. However, the bias against microsoft and .net is high on campus, especially based on the platform independence issues.
Many downsides of the current platform could be changed within sharepoint 2010 currently being worked on by the Sharepoint team, ready for release to the campus in 10-16 months.
Infrastructure Services - Storage Team
Storage group looking to release new NAS-based offerings to the campus. Suit larger chunks of storage allocations, generally not oriented towards personal spaces. Jack also talked about moving towards storage offerings that could be presented as secure, authenticated/authorized. Possible overlap roadmaps with AFS.
Infrastructure Services - Windows Storage
Windows also offers fileserver / document sharing services. These are presented as generally larger chunks and are authenticated and authorized with active directory. Supports delegation, etc. Overlap with AFS, though generally not as platform independent, and is restricted to Calnet users.
Infrastructure Services - AFS
Opensource file system, low cost environment for file sharing for desktop/web mountable storage. Allows access controls to collaborative file sharing at the most basic levels. IST already subsidizing this for (4?) beta customers such as Law.
Good basic file system, good performance, though some questions at scalability. At the file system level, this overlaps with some of the plans by the storage group and existing services from the Windows group, which we should seek to clarify. Many of the other content-management platforms also offer the ability to do the mounting on folders at the desktop and authorization level, with many additional functions on top. However these come with a performance overhead.
AFS has been configured to allow for external authentication and authorization, which is an issue for other platforms that restrict to Calnet auth.
Patrick to followup and confirm with AFS Team.
Other - UC San Diego Hannon Hill Services
Interesting alternative. UCSD developed a web publishing service (high availability, and with a disaster hotsite at UCOP). Multi-tenant solution they are looking to offer to other UC's as appropriate. Their platform is oriented to template-driven, quickly deployable sites providing departmental content publishing to UCB web-servers. Not a development platform, but could provide much needed solutions to campus departments at a low price. UCSD team have established technical skills and site deployment methodologies. Would require us to work on authentication, development of UCB UI templates provisioning of web content hosting sites. Now looking at possible POC customers to assess real opportunities to partner.
Refer to the final slides presented to IST Directors 4-20-2010 .
1) Data Services becomes Service Owner of Content Management NOW
2) Technical platform delivery remains where it is … for NOW
3) Professional services / consulting approaches to be determined and clarified over the next few months
To be confirmed over the next 2 months
Technical Platform Delivery Owner
MOVES TO DATA SERVICES or External as/when appropriate
Move to AS & DS
Short Term Timeline
Parking Lot Issues mentioned by CM Team