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  • Allocate at least 2 GB of RAM to the scanning computer. As images are scanned, they are stored in memory, written to the hard drive, and then uploaded to the server. The more memory available to the scanner, the fewer times it has to write those images to the file system.


  • If business needs allow, scan in Black and White at 200 dpi. Higher resolution, grayscale and color increase the size of the stored image, which slows down the upload process. However, optimal patchcode recognition occurs at 240 dpi, and optimal OCR results occur at 300 dpi.


  • Use a USB 2.0 connection to connect the scanner to the scanning station.


  • Verify that the scanning computer is using the latest ISIS drivers for the scanner model.


  • If a full antivirus scan is performed regularly on the ImageNow Server computer, exclude the Scanned folder within the user's workpath on the scanning computer from real-time antivirus scanning. If this folder is not excluded, then each page will be examined by the antivirus software during scanning, which can slow down the scanning process. 
  •  The work path for an ImageNow user can be found by clicking Help, then About from the ImageNow Client.


Note: if after having copied the indevice.xml and inscan.xml files, and especially after the user has logged out of Windows and logged back in, the capture profiles "have disappeared", try changing the ownership of those files; that is, make sure the owner of those files is the actual user and not the local IT admin. For example, in the case below, Peter, the local IT admin, appropriately copied the files; however, every time the user, Cindy, logged out of Windows, those files were overwritten by default files causing the user to "lose" the capture profiles. In this case, all the capture profiles had to be recreated from scratch since we didn't know about the "ownership" issue.