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IST Data Services FY11 Goals

Blah Blah


Context:   IST Focus Areas

IST areas of focus

Areas of focus represent key thematic elements around which IST will organize activities.  Strategic directions and activities will be evaluated within the context of these key areas.

  • Management
  • Efficiency
  • Engagement
  • Partnership

IST strategic directions/activities

M - Good management

 Ensure the success of each person within the organization; exercise our responsibility and opportunity to affect positive change within the organization.

       Examples

  • Align the skills of our professional staff with our strategic directions.
  • Match compensation to broader equity considerations.
  • Apply sound financial practices to business operations.
  • Manage services against multiple time scales (short term, long term).
  • Invest in and apply basic project management.
  • Leverage accessible and practical portions of existing frameworks (eg. ITIL).
  • Benchmark internal service cost against external offering.
  • Invest only where we bring the highest value.
  • Appropriately secure digital assets.
  • Identify and acknowledge positive actions.

       FY11 Goals

  • Pursue multiyear budgeting.
  • Complete service portfolio.
  • Generate roadmaps for each service.
  • ITIL Certifications

Y - Efficiency

Improve organizational value (benefit/cost), productivity and alignment based on institutional direction; Drive services to appropriate scale or eliminate niche products.

       Examples

  • Increase impact (broader demographic, higher dollar value).
  • Increase standardization (common solutions/components).
  • Scale solutions.
  • Prune niche solutions.
  • Leverage external providers/resources (eg. services, labor, etc).
  • Simplify and rationalize processes.
  • Control development, operating and support costs.
  • Fully support campus Operational Excellence initiative.

       FY11 Goals

  • Operational Excellence

E - Engagement

Provide a positive customer experience from beginning to end; ensure that the portfolio of services is relevant, cohesive and rational to our community.
       Examples

  • Focus on the customer perspective.
  • Promote financial transparency.
  • Differentiate internal products.
  • Meet all delivery commitments (scope, schedule, resources).
  • Make decisions based on community considerations.
  • Maximize positive results; minimize negative impacts.
  • Production outages receive highest priority.

       FY11 Goals

  • Communications initiatives
  • Public forums
  • Cross area process streamlining

P - Partnership

Provide IT knowledge and direction so that the community can be successful in pursuit of the university mission of research, teaching and service; IST will be generous with their time and knowledge.
       Examples

  • Advance scholarship through technology.
  • Cultivate data as a campus asset.
  • Foster community and collaboration.
  • Support open source initiatives.
  • Support IT at the campus and system level.
  • Work with other IT Groups to provide services.
  • Engage campus technology thought leaders.

       FY11 Goals

  • Emphasize solutions from available components
  • Engage functional partners at multiple levels
  • Structure services as elements of department plans

Departmental Goals - High Level Goals Data Services

Unit Goals: Data Repository Management

Unit Goals: Architecture and Development

Unit Goals:

Database Services

Goal

Responsible

Completion Date

IST Focus Areas





All DB Services – Analysis of impact to service of changing to silo’s for customers

Quin Bligh
Paul Rivers

December 31, 2011

M, E

All DB Services – Clean-up FWSM rules and FWSM conversion

Kellie Hobbs
Paul Rivers

June 30, 2011

M

All DB Services – Create capacity / performance reports for each platform

Ken Marrs
Susana Parker

June 30, 2011

M, E

All DB Services – DBA script and configuration control

Frances Kendall

June 30, 2011

M

All DB Services – Email abatement

Frances Kendall

June 30, 2011

M

All DB Services – Implement bastion host / 2-factor for access to db servers

Paul Rivers

June 30, 2011

M, E

All DB Services – Implement customer change access

Frances Kendall

March 31,  2010

Y

All DB Services – Implement Dataguise inventory/notification

Paul Rivers

March 30, 2011

M, E

All DB Services – Implement log shipping

Ken Marrs

June 30, 2011

M, E

All DB Services – Implement new reduced recharge rates

Frances Kendall

August 31,  2010

Y

All DB Services - Review Standard Customer Implementation for each platform and update documentation

Frances Kendall

December 31, 2011

M, E

All DB Services – Setup secure website for file transfers

Paul Rivers
Kellie Hobbs

March 30, 2011

M, E

All DB Services – Storage forecasting

Susana Parker

November 31, 2010

M

Customer Projects – Advance, Pinnacle, BFS

Frances Kendall

June 30, 2011

P

Customer Projects – Disaster recovery site for BFS

Quin Bligh

August 31, 2010

P

Customer Projects – Disaster recovery site for KualiReady

Paul Rivers
Ken Marrs

December 31, 2010

P

Customer Projects – Grad Div JAZZEE

Quin Bligh

June 30, 2011

P

Customer Projects – Student Data Warehouse & BI Apps

Quin Bligh

March 30, 2011

P

DB2 - Decommission DB2 gateway

Nancy Fan &
Bill Welch

October 31, 2010

Y

DB2 - Move remaining databases to UCOP

Nancy Fan

December 31, 2011

Y

Open Source & Basic – Complete migration to VMs

Kellie Hobbs

October 14, 2010

M, E

Open Source & Basic – Upgrade MySQL to 5.1.3.1 and PostgreSQL to 8.3

Kellie Hobbs

June 30, 2011

M, E

Oracle - Complete 11g Upgrade

Quin Bligh & Susana Parker

June 30, 2011

M , E

Oracle – Evaluate and implement more OEM functionality

Ken Marrs
Susana Parker

June 30, 2011

M

Oracle - Evaluate P-series vs Linux vs Oracle VM for Oracle platform (include ASM in eval)

Quin Bligh

October 31, 2010

Y

Oracle – Evaluate support for APEX

Quin Bligh

June 30, 2011

M, E

Oracle - Implement Datapump

Quin Bligh

August 31, 2010

M, E

Oracle - Implement response to DSR audit

Quin Bligh

December 31, 2010

M

Oracle – RMAN catalog and cloning databases

Susana Parker

June 30, 2011

M, E

Oracle – Upgrade OEM on new VM

Ken Marrs
Susana Parker

October 31, 2010

M, E

SQL Server – Create 2008 Enterprise Edition install template & upgrade

Paul Rivers
Ken Marrs
Kellie Hobbs

June 30, 2011

M, E

SQL Server – Evaluate and implement new 2008 features

Paul Rivers
Ken Marrs

June 30, 2011

M, E

SQL Server - Implement dedicated SQL Server ESX cluster

Paul Rivers

October 31, 2010

M, E

SQL Server – Migrate to locally run SQL Agent jobs

Paul Rivers

June 30, 2011

M

SQL Server – Setup SSIS/SSRS service

Paul Rivers
Ken Marrs

June 30, 2011

M, E






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